Skybrary: Existing Customers


How do I use my existing Skybrary subscription on a NEW device?
Congrats on your new device! First, make sure you are using the same Skybrary ID.
 

NEW TABLET DEVICE:
1. Download Skybrary from your device’s App Store and launch it.
2. Type in your name, choose your 3 interests and select your gender.
3. On the following "For Your Parents" screen, log in with the same email address you used previously and touch the RESTORE button. Your subscription is good to go!
 

NEW COMPUTER:
1. Go to www.skybrary.org
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "What type of an account do you have?" pop up screen will let you select which
product you would like to sign into. Select Family.
4. When prompted, enter your existing Skybrary ID and password. Your subscription will automatically restore!

 

How do I cancel my subscription?
We're sorry to see you go! By default, subscriptions are set to renew automatically for your convenience. Although active subscriptions are non-refundable, you may cancel automatic renewal at any time. Here's how:
 

On The Web
1. Go to www.skybrary.org
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "What type of an account do you have?" pop up screen will let you select which product you would like to sign into. Select Family.
4. Enter your username and password and click Sign In button.
5. This will take you into the App. 
6. Click the gear button in the lower left-hand corner.
7. Enter Password and click Check Mark.
8. When top menu drop downs click My Account.
9. Click Change Your Subscription.
10. Hit the Down Arrow next to Update Auto-Renewal
11. Here you'll have the option to turn off auto-renewal for your subscription.
12. If checked, tap box to uncheck "I would like my Subscription to Auto Renew".
13. Hit Save Changes.

 

On your iPad or iPhone:
1. Go to Settings
2. Tap your name
3. Tap Subscriptions.
4. There, you will see all of your active subscriptions, including Skybrary.
5. Tap on Skybrary and click “Cancel Subscription”.

 

 On a Mac:
1. Open the App Store app.
2. Click the sign-in button or your name at the bottom of the sidebar.
3. Click “View Information”.
4. On the page that appears, scroll until you see “Subscriptions”, then click “Manage”.
5. There you will see all of your active subscriptions, including Skybrary.
6. Click “Edit”, then “Cancel Subscription”. 

 

For Amazon subscribers:
1. Sign into your Amazon account.
2. Scroll your mouse over “Account & Lists” and click on “Memberships & Subscriptions”.
3. Select “Manage Subscription” next to Skybrary.
4. Click the link under “Advance Controls” to be directed to the main subscription page. From this page, you can cancel your subscription.

 

Billing Policies.
Your subscription fee is paid once your free trial period ends, on the first day of the billing cycle for your subscription period, and automatically renews for the same length subscription period unless and until you either turn off the auto-renew function or until you cancel your subscription. We automatically bill your designated payment method on or after the first day of each new subscription period. Subscription fees are fully earned upon payment. Payments are nonrefundable and there are no refunds or credits for partially used or unused subscriptions. You may cancel your subscription at any time, provided however that if you cancel during a subscription period for which you were billed or had paid, then following any cancellation, your subscription will continue through the end of your current subscription period. In our sole discretion and for any reason we may provide a credit or other benefit to certain of our subscribers, without obligation to any other subscriber(s) or in any other instance(s). If a payment is not successfully remitted, due to insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorize us to undertake such collection methods as are lawful, including without limitation continuing to attempt to bill to the authorized payment method.
 

How do I load books if Parental Restrictions are enabled on my iOS device?
Sorry. We have a known issue where books don't load if parental restrictions are enabled on an iOS device.

To get around this, go to:
Settings > General > Restrictions > Websites > Add a Website (under Allow These Websites)
 

From here you need to add the following three sites as Allowed Websites:
1. rrkidz.com
2. skybrary.org
3. vimeo.com
This will unblock access to our services from within the app and the books should work great.

 

I’m having problems with my app. Can you help?
Yes! We're here to help! Feel free to get in touch with our support team. You can even contact us from within your Skybrary App:
1. Tap the Settings gear in the lower left corner of the screen.
2. Tap "Need help?”
Please be as specific as possible in your description of the problem.