Frequently Asked Questions (FAQ)

Skybrary: New Customers


Does Skybrary just play videos from the original TV series?
Nope! This is a completely new digital library service, with hundreds of interactive books and exclusive Video Field Trips hosted by LeVar Burton. 

 

Where can I get Skybrary?
Skybrary is currently available for computers on the Web (right here on our site) and can be downloaded from your iPad, iPhone, Kindle Fire or Google Play (Android) Stores. We will continue to expand onto new devices over time!

 

What age is this for? Will you make it for older children?
We believe Skybrary's service and content are best suited for 2-9 year olds. However, we find that many older children enjoy the service too, since reading level may not be tied to age. Based on our experience, Skybrary can also be a great tool for students with special needs or who have developmental delays as they work through their literacy needs and goals. 

 

What kinds of books are in Skybrary?
In Skybrary, your child will be able to choose books from leading children's publishers on 7 themed islands—each home to hundreds of quality books and videos that celebrate diversity, family, and the world around us. Young readers are free to explore the topics they love most as well as discover new areas of interest. Each book has been lightly animated and has the option of being read aloud by a narrator using the Read To Me feature. 

 

Are there subscription discounts available for schools and libraries?
Schools and libraries who are interested in purchasing our educational product, at a discount or as a bulk purchase should contact skybrary@RIF.org
 

How does the free trial work?
When you sign up you will start with a one-month free trial with unrestricted access to all of the books and video field trips in our library, available instantly on your supported device.

 

Will my credit card be charged at the time I sign up for the one-month free trial?
Nope. You will not be billed until after your one-month free trial ends. If you enjoy your Skybrary trial, do nothing at the end of your trial and your subscription will automatically continue for as long as you choose to remain a member. There are no commitments and you can easily cancel anytime by turning off auto-renew in your account settings.

 

How much does the subscription cost?
Your first month of Skybrary is automatically free! Your child can explore everything the service has to offer in the one-month free trial period. After that, you can choose to subscribe for $4.99 a month or $39.99 annually. No matter what subscription you choose, you'll be able to access all of our books and videos on the Web, iPad, iPhone, Kindle Fire, and Android Tablets.

 

Is there a limit to how many books my child can read each month?
Nope, our service is unlimited! To save space on your device we've designed Skybrary to allow kids to "check out" 5 books at a time (just like your local library) for offline reading. When you're connected to Wi-Fi, you can read as many books as you want without ever adding them to your backpack and filling those precious spots—just choose the book icon rather than the backpack one and you can read it right away.

 

Can my child read books offline?
Yes! Your child can add up to 5 books to their digital backback for reading with or without a Wi-Fi connection. After reading a book, they simply return it by dropping it into the return slot in their backpack and filling that spot with something new. These books can be kept in a backpack for as long as you'd like and switched out whenever you're connected to the Internet. 

 

I have more than one child. Do I need to buy separate subscriptions for each one?
Nope! Each subscription includes 3 separate profiles, meaning that each of your children can enjoy, customize, and add to their own backpack.
 

Is Skybrary a safe environment for my child?
We offer an ad-free environment. Additionally, LeVar Burton has been a trusted advocate for children's literacy for over 30 years and LeVar Burton Kids is proud to bring quality literature into a digital space that is safe for kids. We take their safety and privacy very seriously; information is stored with the highest level encryption software and we never exchange or sell information to third parties. We are fully compliant with the Children’s Online Privacy Protection Act (COPPA). To learn more, please see our Privacy Policy.

 

On which devices does Skybrary work?
With Skybrary's service, one sign-in enables you full access to your subscription, whether you are on the Web, iPad, iPhone, Kindle Fire, or supported Android Tablets.
 

The most popular Supported Android Tablets:
Google Nexus 7
Google Nexus 9
Google Nexus 10 - Manta
Samsung Galaxy Note 10.1
Samsung Galaxy Tab 4 10.1
Samsung Galaxy Tab 8.9
Samsung Galaxy Tab A 8.0
Samsung Galaxy Tab Pro 10.1
Samsung Galaxy Tab S 8.4
Samsung Galaxy Tab S 10.5

 

Download Complete List of Supported Android Tablets

 

Are you going to build Skybrary for Windows tablets, Gaming Platforms, etc.?
If there are platforms that will make us accessible to many more children, we’ll do our best to add them to the list in the future. Our team is continuing to look into it!
 

How fast does my internet connection have to be?
Download speeds slower than 0.5 megabits per second (Mbps) can have variable results. Visit Speedtest.net to test your download speed.
 

Which web browsers and operating systems are compatible with the Skybrary service?
On the Web: Latest versions of Chrome, Safari (on Mac), Firefox, IE 11 and IE11+
iPhone/iPad: Requires iOS 6.0 or later
Kindle Fire: Requires Android Operating System 2.3.3 or later
Android Tablets: TBD

 

Will it be available everywhere / every country?
YES! Skybrary is available everywhere in the world, unless the countries themselves have regional restrictions. We have no plans to limit where Skybrary can be accessed.
 

Will Skybrary be available in other languages?
We would love to expand the reach of Skybrary and we’re exploring possibilities to add foreign language books into Skybrary. As of now, we have no immediate plans to translate the application itself (i.e., the user interface) into non-English languages.

Skybrary: Existing Customers


How do I use my existing Skybrary subscription on a NEW device?
Congrats on your new device! First, make sure you are using the same Skybrary ID.
 

NEW TABLET DEVICE:
1. Download Skybrary from your device’s App Store and launch it.
2. Type in your name, choose your 3 interests and select your gender.
3. On the following "For Your Parents" screen, log in with the same email address you used previously and touch the RESTORE button. Your subscription is good to go!
 

NEW COMPUTER:
1. Go to www.skybrary.org
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "What type of an account do you have?" pop up screen will let you select which
product you would like to sign into. Select Family.
4. When prompted, enter your existing Skybrary ID and password. Your subscription will automatically restore!

 

How do I cancel my subscription?
We're sorry to see you go! By default, subscriptions are set to renew automatically for your convenience. Although active subscriptions are non-refundable, you may cancel automatic renewal at any time. Here's how:
 

On The Web
1. Go to www.skybrary.org
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "What type of an account do you have?" pop up screen will let you select which product you would like to sign into. Select Family.
4. Enter your username and password and click Sign In button.
5. This will take you into the App. 
6. Click the gear button in the lower left-hand corner.
7. Enter Password and click Check Mark.
8. When top menu drop downs click My Account.
9. Click Change Your Subscription.
10. Hit the Down Arrow next to Update Auto-Renewal
11. Here you'll have the option to turn off auto-renewal for your subscription.
12. If checked, tap box to uncheck "I would like my Subscription to Auto Renew".
13. Hit Save Changes.

 

On your iPad or iPhone:
1. Go to Settings
2. Tap your name
3. Tap Subscriptions.
4. There, you will see all of your active subscriptions, including Skybrary.
5. Tap on Skybrary and click “Cancel Subscription”.

 

 On a Mac:
1. Open the App Store app.
2. Click the sign-in button or your name at the bottom of the sidebar.
3. Click “View Information”.
4. On the page that appears, scroll until you see “Subscriptions”, then click “Manage”.
5. There you will see all of your active subscriptions, including Skybrary.
6. Click “Edit”, then “Cancel Subscription”. 

 

For Amazon subscribers:
1. Sign into your Amazon account.
2. Scroll your mouse over “Account & Lists” and click on “Memberships & Subscriptions”.
3. Select “Manage Subscription” next to Skybrary.
4. Click the link under “Advance Controls” to be directed to the main subscription page. From this page, you can cancel your subscription.

 

Billing Policies.
Your subscription fee is paid once your free trial period ends, on the first day of the billing cycle for your subscription period, and automatically renews for the same length subscription period unless and until you either turn off the auto-renew function or until you cancel your subscription. We automatically bill your designated payment method on or after the first day of each new subscription period. Subscription fees are fully earned upon payment. Payments are nonrefundable and there are no refunds or credits for partially used or unused subscriptions. You may cancel your subscription at any time, provided however that if you cancel during a subscription period for which you were billed or had paid, then following any cancellation, your subscription will continue through the end of your current subscription period. In our sole discretion and for any reason we may provide a credit or other benefit to certain of our subscribers, without obligation to any other subscriber(s) or in any other instance(s). If a payment is not successfully remitted, due to insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorize us to undertake such collection methods as are lawful, including without limitation continuing to attempt to bill to the authorized payment method.
 

How do I load books if Parental Restrictions are enabled on my iOS device?
Sorry. We have a known issue where books don't load if parental restrictions are enabled on an iOS device.

To get around this, go to:
Settings > General > Restrictions > Websites > Add a Website (under Allow These Websites)
 

From here you need to add the following three sites as Allowed Websites:
1. rrkidz.com
2. skybrary.org
3. vimeo.com
This will unblock access to our services from within the app and the books should work great.

 

I’m having problems with my app. Can you help?
Yes! We're here to help! Feel free to get in touch with our support team. You can even contact us from within your Skybrary App:
1. Tap the Settings gear in the lower left corner of the screen.
2. Tap "Need help?”
Please be as specific as possible in your description of the problem. 

General Questions: About Us


FAQ about the transition:

Will there be any interruption to your Skybrary or access?
No, your service will continue uninterrupted while we move Skybrary to its new home.

 

Will there be any changes to the Skybrary product or experience?
No, you will enjoy the same access to an amazing library of books and videos.

 

Will you need to make any changes to your account because of this switch?
No, your subscription with Skybrary will be transferred without you needing to make any updates.

 

Will you see any changes to your account?
In the coming weeks you will see an update from RRKidz to Reading Is Fundamental on the billing details of your subscription, but your subscription price and term will remain unchanged.

 

Is LeVar still going to be involved with Skybrary and RIF? 
LeVar is to continue in an advisory role with RIF.  The team that developed Skybrary will continue to work on Skybrary.

 

What’s next for LeVar Burton?
LeVar remains committed to children’s education and entertainment and will be announcing some new and exciting projects for kids very soon!  In the meantime, you can catch LeVar in the 3rd season of his podcast LeVar Burton Reads, as well as my new role in Weird City on YouTube.

 

How do I reach LeVar Burton?
The best way is to reach him is through his Twitter account, @LeVarBurton.
 

Can I get an autograph of LeVar Burton?
As you can imagine, LeVar gets a lot of fan mail and requests. It’s very hard for him to send autographed pictures to everyone who asks. He decided long ago not to use services that send “autographs” of stars when really it’s a machine that creates them. He really loves his fans and makes many personal appearances throughout the world all year long where you can meet him, take a selfie, and get a real autograph.
 

I have a book or an idea for one. Can I send it to you?
We are not a publisher and therefore do not accept manuscripts.