FAQs
For Educators
Subscriptions & Setup Product Features Technical Support Clever Users
For Families
General Info Subscriptions Content & Features Technical Support
Educators | Subscription & Setup
We offer several plans for educators:
- Classroom Plan: $179/year for one teacher and up to 35 students.
- School Plan: $1,450/year for up to 10 classrooms (350 students).
All subscriptions include 24/7 access to hundreds of books and Video Field Trips, standards-based curriculum units, and teacher management tools for every student account.
Skybrary's Classroom Plan is ideal for Pre-K to 3rd-grade classes of up to 35 students, though it can be suitable for other grades depending on your students' needs.
If your class size exceeds 35 students, please contact us at support@skybrary.org so we can assist you.
Our free trial gives you 30 days of full, unrestricted access to the entire Skybrary library of books and videos, and 2 lesson plans.
To begin your trial, you will need to provide a valid payment method. However, you will not be charged during your 30-day trial period. Your trial will automatically convert to a paid subscription only if you choose to continue after the 30 days.
You can cancel anytime before the trial ends to avoid any charges.
Yes, we accept Purchase Orders (POs). When you register and choose a plan, you can select to pay by credit card or complete our order form to use a PO.
To renew an existing subscription with a PO, please email it to support@skybrary.org or fax it to 202-536-3517. You will receive a confirmation email once it is processed.
Please first check your email's spam or junk folder. If you still cannot find the confirmation email, contact us at support@skybrary.org for assistance. We also recommend adding our email address to your contacts to ensure you receive future communications.
Setting up your Skybrary classroom involves two main steps: rostering your students and then preparing your classroom computers for easy sign-in.
Step 1: Add Students to Your Roster You can add students in two ways:
- For Clever Users: You can roster your students automatically by connecting Skybrary with Clever. Please ensure you contact your District Administrator.
- For Non-Clever Users (Manually): Sign in to your Teacher Dashboard, navigate to the "Class Roster" tab, and click "Add Students." From there, you can either upload a .CSV file or add students one by one.
Step 2: Set Up Classroom Computers To create a quick-access bookmark for student sign-in, follow these steps on each computer:
- Sign in to your Teacher Dashboard.
- Find the Bookmark Creator tool on the dashboard.
- Select your classroom name and click "Go to Student Sign In."
- Bookmark this new page in the computer's browser.
- Return to the Teacher Dashboard and log out.
Yes. Every student receives their own unique login, whether you are on a free trial or a paid plan. This allows them to access Skybrary anytime and enables the platform to track each student's individual reading progress.
Subscriptions are active for the full term and cannot be paused or frozen. Skybrary is available for student and teacher access year-round, including during school breaks.
You can cancel the auto-renewal of your subscription at any time through your account dashboard. This will prevent any future charges, and your access will continue until the end of your current subscription period.
Please note that subscriptions are non-refundable after purchase. We encourage all educators to use the 30-day free trial to ensure Skybrary is the right fit for your classroom before purchasing.
Yes, absolutely. When you upgrade from a free trial to a paid plan, all of your account information, including your class roster and each student's reading history, is saved. Your students can continue their reading journey without interruption.
With a paid subscription, you and your students have 24/7 access to Skybrary from most iOS and Android (coming in Fall 2025) supported devices with an internet connection.
If you have ten classrooms or more, the School Subscription Bundle is a 10% discount off ten (10) Classroom Subscriptions. This bundle has up to 350 student seats.
Educators | Product Features & Technical Questions
Skybrary features a curated library of high-quality digital children’s books. To enhance the reading experience, books include professional narration and a highlighting tool to help students follow along. A selection of books is also available in Spanish.
From your Teacher Dashboard, you can access management tools that allow you to track each student's reading activity. The reports show key metrics, including which books they’ve read, videos they’ve watched, and their total time spent reading.
Yes, child safety and privacy are our top priorities. We do not display advertisements, nor do we sell any student data to third parties. You can learn more by reviewing our Privacy Policy.
Yes. Students can save books to their 'backpack' on a device to read anytime, even without an active internet connection, making it perfect for on-the-go learning or homes with limited connectivity.
Currently, we do not support Closed Captioning for our virtual field trips.
Yes, Skybrary is fully compatible with any web-enabled interactive whiteboard. Simply access Skybrary through the board's web browser to use it for whole-class instruction.
Yes. You can access your Skybrary account from any location, provided you are using a supported device and the institution's network does not block the Skybrary website.
You can reset your password using the recovery link HERE. If you continue to have trouble accessing your account, please contact us at support@skybrary.org.
Educators | Technical Support & General Tips
If you encounter a technical issue, we recommend these initial steps:
- Check System Requirements: First, ensure your device and browser are compatible by checking our system requirements. Skybrary is compatible with the following operating systems:
- iOS 15.1 or later
- Android 7.0 or later
- FireOS: 6.0 or later. Including Amazon Fire devices (via Android). We are not available on Kindle e-readers.
- Web browsers
- Clear Your Browser Cache: This often resolves common loading or performance problems.
- Use a Recommended Browser: If you are using Internet Explorer, please switch to a more modern browser like Chrome, Firefox, or Safari for the best experience.
If the issue persists, please contact our support team at support@skybrary.org.
If the Skybrary app isn’t working, please check the following:
- Confirm that your app is updated to the latest version.
- If it is the latest version, try restarting your device.
If you continue to experience issues, please contact us at support@skybrary.org for assistance.
If you are unable to find specific books or videos, please check the following:
- Did you misspell a keyword or search term on the app? If you are searching through our free books on the web, is there a filter applied on the search (i.e. lexile, grade)?
- Is the book or video part of a promotional island that’s no longer live?
If you have checked the following, try refreshing the app or the browser.
If you continue to experience issues, please contact us at support@skybrary.org for assistance.
Video problems are often related to school network settings or local computer audio.
If Videos Won't Play: This may be due to a school firewall blocking video streaming. Skybrary videos are hosted on Vimeo, so please ask your IT department to ensure Vimeo is not blocked on your network.
If You Can't Hear Audio:
- Check that the computer's volume is turned up and not muted.
- Ensure speakers are on and that no headphones are plugged in.
- If the issue continues, check the computer's general sound settings or hardware.
Please contact us at support@skybrary.org for assistance.
If you have trouble saving a book to a student's backpack for offline reading, please try these troubleshooting steps:
- On the Web: Log out of your account, then log back in.
- On a Tablet/App: Force close the app completely, then restart it.
- Check Storage: Ensure your device has at least 500 MB of free storage space.
- Save One at a Time: Try saving just one book to see if it completes successfully.
- Keep the App Active: While saving, keep the Skybrary app open in the foreground and temporarily disable your device's auto-lock or sleep mode.
If the issue persists, please contact us at support@skybrary.org for assistance.
If you were able to save your books but unable to see them online, please check the following:
- Ensure that the book was added to the backpack while online.
- Ensure that the app is updated and logged in to the correct user.
- Ensure that the device is not set to low-date or airplane mode when the book is being saved.
If the problem persists, please reconnect to the internet, re-download the book to the backpack, and confirm that your backpack is synced before going offline.
A bulk upload can fail for several reasons. Here are the most common causes and solutions.
Common Reasons for Failure:
- Email addresses are incomplete or formatted incorrectly (e.g., missing "@" or ".com").
- A teacher's email is already associated with a personal Skybrary subscription or a parent account.
- A teacher's account is already linked to another classroom or administrator in the system.
How to Resolve: Before uploading, double-check your .CSV file for data errors and confirm with teachers if they have pre-existing accounts and if they do, we recommend setting Skybrary up with a new email account. If issues persist, please contact our customer service team at support@skybrary.org for direct assistance.
From the main island navigation screen, students can log out by clicking the Exit Icon located in the top-right corner and then selecting the Sign Out button on the popup to log out.
(Please note: This process may change with future app updates.)
The Educator Dashboard is only available on the website at skybrary.org. It is not currently supported in the iOS or Android app.
If you are having trouble loading skybrary.org, please try the following:
- Clear your browser cache or try a different browser.
- Ensure that you have a stable internet connection.
- Try loading the website in an incognito or private window.
If the site is still not loading, please contact support@skybrary.org to check for outages.
Educators | Skybrary + Clever Users
Getting started with Skybrary through Clever is managed directly through your District's Clever portal.
- Request a Connection: Log in to your Clever account, search for the Skybrary app, and request to add it for your district.
- Arrange Payment: After you are connected, please email support@skybrary.org for a quote or assistance with a Purchase Order.
- Wait for Approval: Once payment has been approved, our team will work with your district to approve the connection. You will receive an email with further instructions once this is complete. Clever connections can take up to at least 2 business days.
Please do not purchase a subscription directly from the Skybrary website, as all billing for Clever-integrated accounts must be handled separately.
Once setup is complete, you and your students can access Skybrary directly through the Clever portal with no separate login required.
The setup process for connecting Skybrary with Clever typically takes at least 2 business days after you request the connection in your portal. We will notify you by email as soon as it's ready.
Please plan accordingly, and feel free to reach out to support@skybrary.org if you have any questions during the setup period.
Yes. Once Skybrary is successfully connected to your district's Clever account, your students can sign in directly from their Clever portal using their existing Clever logins. No separate usernames or passwords are required.
If you experience any trouble with linking your account or other technical issues related to Clever, please contact our support team directly at support@skybrary.org. We will be happy to guide you through the troubleshooting process to ensure a smooth connection.
Families | General Info
You can access your Skybrary subscription on multiple supported devices, including:
- Computers (via any modern web browser)
- Smartphones
- Tablets (iPads, Android tablets, Amazon Fire tablets)
Simply sign in with your account on any of these devices to access your complete library.
To ensure you have the latest features and improvements, we recommend keeping your app updated. You can update the Skybrary app by visiting the app store on your device (such as the Apple App Store, Google Play Store, or Amazon Appstore), searching for Skybrary, and tapping 'Update' if an update is available.
If you forget your password, simply click the "Forgot Password?" link on the sign-in page. Follow the instructions sent to your email address to securely reset your password.
Currently, Skybrary is only available for customers in the US.
For any questions or if you need assistance with your account, please feel free to contact our customer support team at support@skybrary.org. We are always happy to help!
Families | Subscriptions
You can sign up for a Skybrary account directly on our website or by downloading the app from the Apple App Store, Google Play Store, or Amazon Appstore. Simply follow the on-screen prompts to create your account and begin exploring our library.
Skybrary offers several ways for your family to experience our library:
- Go to www.skybrary.org/free-books: Anyone can access up to 100 free books. No sign-in required.
- Skybrary Family Free Plan: This no-cost option allows you to explore a limited selection of books and features. No credit card required.
- 30-Day Free Trial: To unlock everything Skybrary offers, you can begin a 30-day free trial. This gives you unlimited access to our entire library. A payment method is required to start the trial, but you will not be billed until the trial period ends.
After your trial, your account will automatically convert to a paid subscription. You can choose a plan for $6.99/month or a discounted annual plan for $49.99/year.
If you cancel before your trial ends, you will not be charged, and your access will continue until the last day of the trial.
No. A single Skybrary subscription includes up to 5 individual child profiles, each with their own customized backpack and reading journey. There is no need to purchase separate subscriptions for your children.
How you manage your subscription depends on where you originally made the purchase.
- If you subscribed on the Skybrary Website: Log in to your account on our website, go to the Family Dashboard, select Manage Subscription from the menu to update payment information, change your plan, or cancel your subscription.
- If you subscribed through the Apple App Store: You must manage your subscription through your Apple ID settings. Open the "Settings" app on your iPhone or iPad, tap your name, then tap "Subscriptions."
- If you subscribed through the Google Play Store: You must manage your subscription through your Google account. Open the Google Play Store app, tap your profile icon, and then select "Payments & subscriptions."
- If you subscribed through the Amazon App Store: You must manage your subscription through the Amazon App Store account. Open the Amazon App Store app, tap My Apps, and then tap Subscriptions. From here, you may update your subscriptions as needed.
If you have paid for a subscription but find yourself in the free Skybrary Family plan, you can restore your paid subscription. Simply log into your Skybrary Family Dashboard. Head to “Manage Subscription” and click on the “Restore” button. This should re-instate your paid subscription. If this doesn’t work, please get in touch with us on support@skybrary.org and we will help you restore your subscription.
If you’re new to Skybrary and you have purchased or received a gift code, you’ll need to create an account first. Once your account is set up, you can redeem your gift code to start your subscription.
If you’re already using a free account, follow the gift code redemption instructions provided to upgrade your access.
No, you will keep your old pricing of $4.99 per month or $39.99 per year for the duration of your subscription. You will only have to pay the new price if you cancel your subscription and decide to resubscribe.
Legacy Skybrary subscriptions cannot be changed to a different plan. However, you can cancel your current subscription from your Family Dashboard under “Manage Subscriptions.” To choose a new plan, simply cancel your existing one and resubscribe to a current Skybrary plan.
- Web & Amazon App Store users: Subscription changes are not supported for web app and Amazon app users. To switch plans, cancel your current subscription and resubscribe to your preferred plan.
- Apple App Store users: You can change your subscription type directly through your Apple account settings.
- Google Play Store users: You can change your subscription type directly through your Google Play account settings.
We consider a refund request under genuine circumstances only. If you subscribed on the web app version, you can email us at support@skybrary.org and we will process the refund for you.
If you are subscribed through Apple App Store, Google Play, or Amazon App Store, requests must be made directly with each store's customer support.
Families | Content & Features
Skybrary is best suited for children in PreK to Fourth Grade, covering a wide range of early reading levels.
However, because reading skills vary, many older children also enjoy the library. Furthermore, features like “Read To Me” are designed to support a variety of learning needs. This helps ensure that students who benefit from read-aloud stories can confidently enjoy the same books as their peers, fostering a greater sense of belonging in the learning community.
Your subscription includes unlimited online reading, so there is no limit to how many books your child can enjoy with an internet connection.
For offline access, your child can save up to 5 books at a time in their digital Backpack. After finishing a book, they can easily return it and choose a new one the next time they are online.
Your family dashboard includes updated information to help you stay involved in your child's reading journey. You can track their activity, including which books they've completed and their total time spent reading.
If you wish to assign books for your child, you can do this on the app. Simply go to your child’s profile on the Skybrary app, select specific books and add them directly to your child's backpack to encourage them to read certain titles.
The "Read To Me" feature is an option available for every book in our library. When activated, a narrator reads the story aloud with engaging read-along highlighting for your child to follow. This helps build reading confidence, improve comprehension, and allows children to enjoy stories independently.
Yes, child safety and privacy are our top priorities. We do not display advertisements, nor do we sell any private data to third parties. You can learn more by reviewing our Privacy Policy.
Families | Technical Support
If the Skybrary app isn’t working, please check the following:
- Confirm that your app is updated to the latest version.
- If it is the latest version, try restarting your device.
- If you are using our older, legacy Skybrary app (released before Fall 2025), please be aware that it will eventually be phased out. We strongly encourage you to download the new, updated Skybrary app from your device's app store for the latest features and security fixes.
If you continue to experience issues even with the new app, please contact us at support@skybrary.org for assistance.
If you are unable to find specific books or videos, please check the following:
- Are you on a free plan? The free plan includes limited content.
- Did you misspell a keyword or search term on the app? If you are searching through our free books on the web, is there a filter applied on the search (i.e. lexile, grade)?
- Is the book or video part of a promotional island that’s no longer live?
If you have checked the following, try refreshing the app or the browser.
If you continue to experience issues, please contact us at support@skybrary.org for assistance.
If You Can't Hear Audio:
- Check that the computer's volume is turned up and not muted.
- Ensure speakers are on and that no headphones are plugged in.
- Test another book or video to see if other content is affected.
- Make sure that the device or browser you are using supports media playback.
If the issue continues, check the computer's general sound settings or hardware. You may also restart the app to see if this fixes the issue.
Please contact us at support@skybrary.org for assistance.
If you have trouble saving a book to a your child’s backpack for offline reading, please try these troubleshooting steps:
- On the Web: Log out of your account, then log back in.
- On a Tablet/App: Force close the app completely, then restart it.
- Check Storage: Ensure your device has at least 500 MB of free storage space.
- Save One at a Time: Try saving just one book to see if it completes successfully.
- Keep the App Active: While saving, keep the Skybrary app open in the foreground and temporarily disable your device's auto-lock or sleep mode.
If the issue persists, please contact us at support@skybrary.org for assistance.
If you were able to save your books but unable to see them online, please check the following:
- The book was added to the backpack while online.
- The app is updated and logged in to the correct child profile.
- The device is not set to low-date or airplane mode when the book is being saved.
If the problem persists, please reconnect to the internet, re-download the book to the backpack, and confirm that your backpack is synced before going offline.
Currently, any offline reading activity is not reported in the Family Dashboard. Please check if the reading session was completed while connected to the Wi-Fi. If you are still experiencing this problem after your child finishes a reading session online, reach out to us at support@skybrary.org.
Here is some information if your child’s backpack isn’t syncing between your handheld device and the web app version.
- web to web → device = sync enabled
- If the child is on the website version and adds books to their backpack, they can then access those same books on a device (like phone/tablet).
- device to device = sync disabled
- Books stored in a backpack on a device (like phone/tablet) are only stored on that device. They don't sync across devices, so you cannot access the books from another device (like another phone.
- device to web = sync disabled
- Books stored in a backpack on a device (like phone/tablet) are only stored on that device. They don't sync to the website version.
For more information on backpack syncing, you may reach out to us at support@skybrary.org.
If you are having trouble loading skybrary.org, please try the following:
- Clear your browser cache or try a different browser.
- Ensure that you have a stable internet connection.
- Try loading the website in an incognito or private window.
If the site is still not loading, please contact support@skybrary.org to check for outages.